We use hs_email_direction to determine whether an email is incoming or not. Incoming emails have the value of INCOMING_EMAIL. However, we're seeing incoming emails being marked with the value of EMAIL despite emails being sent to users we have in our HubSpot account.
Thanks for checking in Jaycee! The emails are logged automatically via the HubSpot & Gmail integration. Here's a sample email where it's from someone in my CRM and the recipient is my email that's connected to HubSpot. The email was automatically logged but this was another case where it wasn't treated as an incoming email.
We do not have access to support unfortunately. Is this a known bug? Appreciate your help Jaycee!