How to support webhook for Tickets?

[JZhao]

I am using webhook to get updated events from Hubspot for Company, Contact. I'd like to receive webhook events from Tickets as well. But I can't find a way to enable webhook for Ticket. How can I do that?

[Teun]

Hi @JZhao ,

Currently it does not work for any changes made to Tickets. I hope they add this functionality asap.

[ajtrichards]

Are there any plans to support this in the future?

[Jaycee_Lewis]

Hey, @ajtrichards. You can find the available webhooks here, including the available subscriptions for Tickets — Webhooks API. 

 

Best,

Jaycee

[JZhao]

Apart from creation of tickets, does it work for update/delete on tickets? Or it doesn't work for any events relate to tickets?

[Teun]

Hi @JZhao ,

Check my last sentence 😜:

So maybe there is a workaround, but I think it is not possible to listen for the creation of tickets.

[JZhao]

@Teun thanks for your response. I see you listed contact, company, deal. But what I was asking is tickets. How can I subscribe to webhook on tickets?

[Teun]

Hi @JZhao ,

These are the objects currently supported by the Webhook API:

Webhook subscriptions

Once you’ve set up your webhook URl and rate limit settings, you’ll need to create one or more subscriptions. Webhook subscriptions tell HubSpot which events your particular app would like to receive. We currently support the following subscription types:

• Contact creations
• Contact deletions
• Privacy compliant contact deletions - see below for more details
• Contact property changes
• Company creations
• Company deletions
• Company property changes
• Deal creations
• Deal deletions
• Deal property changes

So maybe there is a workaround, but I think it is not possible to listen for the creation of tickets.

[jreyvt]

Hi @Teun . Two questions:

1. Is there an ETA or is it even on the roadmap to be able to listen to ticket property changes/creation?
2. Does the workaround you mention can be used to listen for ticket property changes? Specifically changes in the stage of the pipeline it is assigned to?

Thanks for your response!