How to set the owner field - ticket API creation

[yorambaron]

Hello,

I want to create a new ticket by the ticket API, I didn't find the ticket owner in the Ticket Data section, I only found the ticket creator.

How do I set the ticket owner via the API?

Thanks,

Yoram

[himanshurauthan · Accepted solution]

Hello @yorambaron

Ticket owner can be assigned via POST api call for creating a new ticket. In the api request you need to set hubspot_owner_id property and in this pass the value of hubspot user ID. The usr ID can be accessed from Ticket properties and then Ticket Owner.

Thanks

[yorambaron]

Thank you so much! This is exactly what I needed.