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févr. 3, 20228:46 AM - modifié févr. 3, 20228:47 AM
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How to retrieve all contact's communication history with the API?
Can I use the API to retrieve all the contact's communication history?
We have an external website and use HubSpot. We wish to display the user history of his communications with us, including:
Chat
Is there any API to receive history by contact email?
I know I can identify the user and all his conversations will appear in the chat widget, but we are also looking for an API.
Tickets
Is there any API I can use to retrieve all the tickets of contact, by email or contact id?
I can list associations of the contact by type “ticket” and then get each ticket in a separate call, but I'm looking to make it more efficient.
Marketing Emails: Is there any API to get a list of all marketing and automation emails sent to a contact by id or email?
Sale / Support Emails: Is there any API to get a list of all emails sent to a contact by id or email?
While it's not necessary to get all the information for every communication type, we wish to display an overview of the interactions the user has had with us.
Do you have a recommendation on how can we achieve it?