Aug 5, 20205:09 PM - bearbeitet Aug 6, 202010:16 AM
HubSpot-Produktteam
How to identify a contact in the chat?
lösung
The Visitor Identification API is now in public beta! You can read more about it and get started here. This is open to all Pro+ portals as of now, no need to be ungated.
The newVisitor Identification APIenables you to provide details about visitors' identities to the chat widget after they've been authenticated by an external login system. So, if a visitor logs in (by providing their email address), the Visitor Identification API can send their identity to HubSpot's chat widget.
This API also works automatically with HubSpot's private content membership for CMS Hub or Knowledge Base, no additional setup required!
Please let me know if you have any questions or feedback. This API is still in beta, by using this API you agree to our developer beta terms.
The whole visitor identification doesn't work whenever the chat is loaded on the knowledge base. Because the knowledge base is opened from our mobile app, even though we know the email the chat is not able to identify the visitor.
Please let us know the solution for this.
NOTE: This must be happening because on the knowledge base loaded by Hubspot instantly loads up the chat.
Per the current solutions, this method will not work 100% of the time (some visitors will still show up as "Unknown Visitors," but it should work a good portion of the time if implemented as documented here.
Hi all- As @IsaacTakushi mentioned this is something my team is working on right now and is a top priority for my team to deliver this functionality to you all.
I would love some help with the naming of this feature. If you could complete this very short survey that would help us to determine a name that works best for this functionality. Thanks so much in advance for your help with this!
Shouldn't the "Identify" method just update both cookies and identify the user across all services? As a dev you would expect to call "Identify" and for hubspot to stitch all the data associated with that session to the user in question, rather than having to do one thing for analytics and one thing for the chat.
We are very close to finishing development! We are working on getting feedback on our API documentation now from a handful of customers and shooting to have the public beta at the end of this month/beginning of July. As soon as I have more details, I will post a form here to get everyone interested in the beta release!
Jun 15, 20208:30 AM - bearbeitet Jun 15, 20208:31 AM
HubSpot-Produktteam
How to identify a contact in the chat?
lösung
Hi all- I am going to include our beta form here so you can submit your information for beta access. We will reach out with the next steps once we are closer to the public beta in the next few weeks!
Hi @gugahoi! The beta is still very small and will be opening up over the coming weeks. We expect to reach out to those who submitted the form at some point in July, so look for an email from us then!
As a note: This API will be available to Pro+ subscriptions across all Hubs (Service, Marketing, Sales, CMS).
Please let me know if there are any other questions!
@vruben -- Thank you for checking in! Hoping to have an update for you all very soon. Keep an eye out for a product notification, and I will make sure to post a note here as well.
If it's possible to answer, are we talking days or weeks? We migrated to hubspot thinking the chat would be a great replacement of Intercom and are now regretting that. Chats are coming in from people without proper labeling, as you know. And every day we dont have this, it causes issues.
So if its days, I'll gladly wait. If it's weeks, then ill need to switch for the time being.