How to get HubSpot User fields returning label instead of internal value

[WChi]

Hi there, 

We are using API to pull data to our database and we would like to pull a HubSpot User Field there. However, when the data is pulled, it is returning as a string of numbers which is the internal value. Is there any ways to return the data as the label?

[GRajput]

Hi @WChi 

"Regarding the retrieval of the label from the API, I wanted to clarify some information. Unfortunately, we are unable to retrieve the label directly from the API. However, I have identified an alternative approach to achieve this.

To obtain the label, you will need to follow these steps:

1. First, please obtain the internal value of the HUbspot user field.
2. Once you have the internal value, you will then need to access the Properties API to perform a lookup and retrieve the corresponding label.

I hope this will help you out. Please mark it as Solution Accepted and upvote to help another Community member.
Thanks!

[WChi]

Hi @GRajput, can you share how we can obtain the internal value of HubSpot user? My developers tried several ways but did not work.

[Humashankar]

Hi @WChi 

A similar topic has been previously discussed in the community, and I've included a reference link for your convenience

Solved: HubSpot Community - Custom Properties - label vs internal value - HubSpot Community

Take a look and see whether it helps to sovle your use case.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

[WChi · Accepted solution]

Hi @Humashankar , unfortunately thats not what i'm looking for. I have manage to find a workaround way by setting up a new property and reassign based on workflow.

[Humashankar]

Hi @WChi 

I'm glad you could find a workaround.