APIs & Integrations

hs_spritle
Participant

How to develop an integration inside HubSpot contact page which displays the freshdesk tickets related to the contact?

I would like to develop an integration between Freshdesk and HubSpot which will display the related ticket details to the contact in HubSpot contact page.

I read Freshdesk API and it's pretty good. Does HubSpot has any sdk kinda stuff to develop those?

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cbarley
HubSpot Alumni
HubSpot Alumni

How to develop an integration inside HubSpot contact page which displays the freshdesk tickets related to the contact?

Hi @toothless, if you'd like your application to be installed and shown in your Integrations settings (a la: http://prntscr.com/luidnk), you'll want to get started with authorizing your application with OAuth: https://developers.hubspot.com/docs/methods/oauth2/oauth2-overvie. The quickstart guide is a good place to get started there: https://developers.hubspot.com/docs/methods/oauth2/oauth2-quickstart.

If you're making an application using tickets, you'll want to check out these docs: https://developers.hubspot.com/docs/methods/tickets/tickets-overview.

I don't have any examples of a robust application using tickets, but you could try your luck searching github. Here's a simple tool I made with the Contacts API. This one uses an API key though, so it's not an application that users can install, it's just a quick tool that you can use to manipulate data in your CRM:

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hs_spritle
Participant

How to develop an integration inside HubSpot contact page which displays the freshdesk tickets related to the contact?

Hi @Connor_Barley,

Thanks for the response. If I going to develop an integration, what are the steps I should follow to make that integration working?

Any docs to specify in which format I should develop or any sample apps?

Please let me know!

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cbarley
HubSpot Alumni
HubSpot Alumni

How to develop an integration inside HubSpot contact page which displays the freshdesk tickets related to the contact?

Hi @toothless, HubSpot does not currently have any SDKs, but we're looking to change that in the future. Currently, an integration would need to be developed completely from scratch. Thanks!

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