How to develop an integration inside HubSpot contact page which displays the freshdesk tickets related to the contact?

New Contributor

I would like to develop an integration between Freshdesk and HubSpot which will display the related ticket details to the contact in HubSpot contact page.

I read Freshdesk API and it's pretty good. Does HubSpot has any sdk kinda stuff to develop those?

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HubSpot Moderator

Hi @toothless, HubSpot does not currently have any SDKs, but we're looking to change that in the future. Currently, an integration would need to be developed completely from scratch. Thanks!

Connor Barley

HubSpot Developer Support
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New Contributor

Hi @Connor_Barley,

Thanks for the response. If I going to develop an integration, what are the steps I should follow to make that integration working?

Any docs to specify in which format I should develop or any sample apps?

Please let me know!

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HubSpot Moderator

Hi @toothless, if you'd like your application to be installed and shown in your Integrations settings (a la: http://prntscr.com/luidnk), you'll want to get started with authorizing your application with OAuth: https://developers.hubspot.com/docs/methods/oauth2/oauth2-overvie. The quickstart guide is a good place to get started there: https://developers.hubspot.com/docs/methods/oauth2/oauth2-quickstart.

If you're making an application using tickets, you'll want to check out these docs: https://developers.hubspot.com/docs/methods/tickets/tickets-overview.

I don't have any examples of a robust application using tickets, but you could try your luck searching github. Here's a simple tool I made with the Contacts API. This one uses an API key though, so it's not an application that users can install, it's just a quick tool that you can use to manipulate data in your CRM:

Connor Barley

HubSpot Developer Support
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