How to customize the chat messages widget?

Occasional Contributor

We just added the chat messages widget for our website and all that shows in the lower right corner is a circle with a face in it. We don’t feel anyone will know this is for “live help” since it does not say that.

For a while hubspot’s own website had an image of a person with the caption below “help” so when we decided to pay for the added chat messages widget we expected to get the same but we don’t.

We opened a ticket for this with hubspot and there was no help, only the suggestion to try the developers forum.

Is there any documentation or links to how we can customize our chat messages widget?

Thank you,

1 Reply 1
Community Manager

Hi @insulinpumpsca,

There isn’t currently any documentation or built-in ability to customize the messages widget. If you have the inclination, I would encourage you to check out the Ideas Forum on the HubSpot Community. There, you can create a post including your use case that product and other customers can see.