APIs & Integrations

j_j
Member

How to change position of HubSpot chat icon

SOLVE

Hi,

Please can someone tell me how to change the position of the HubSpot chat icon. We have an embed code (JavaScript) and the chat icon appears on the bottom right. Can we change this position, say to bottom left?

Thanks in advance,
J

1 Accepted solution
IsaacTakushi
Solution
HubSpot Employee
HubSpot Employee

How to change position of HubSpot chat icon

SOLVE

Hi @j_j,

At this time, it is not possible to reposition the live chat widget.

I certainly see value in being able to do so, however. I recommend upvoting and commenting on this HubSpot Community Idea to help it become a reality. This information is sent directly to our Product team and helps prioritize feature requests that have the greatest impact on our customers. I’ve already upvoted the idea and will also do my part and pass your feedback along through internal channels.

Isaac Takushi

Associate Certification Manager

View solution in original post

13 Replies 13
JRyan7
Member

How to change position of HubSpot chat icon

SOLVE

Looking to deal with the same issue my theme has a fixed footer on mobiles and your chat icon overalays over the top of that footer. So looking to move your icon !

Ninailes
Member

How to change position of HubSpot chat icon

SOLVE

that won't work and I find Hubspot chat box is not as good at this SMS app we installed https://app.salesmessage.com/  collect ppl cell phone and your chat with them is on their SMS not on the browser. 

0 Upvotes
MRoman7
Member

How to change position of HubSpot chat icon

SOLVE

Do you know how to manage this issue of change the position of HubSpot chat icon?

SMathiasen
Participant

How to change position of HubSpot chat icon

SOLVE

Any update on this? It is quite usefull to be able to move it around

0 Upvotes
BSimmons1
Member

How to change position of HubSpot chat icon

SOLVE

This has been an option for a while now. Settings > Inbox > Inboxes > Choose your inbox in the dropdown > Hover your mouse on the Chat channel section and click on Edit > You can here choose where to display the widget on your website. 

CMcKeown
Participant

How to change position of HubSpot chat icon

SOLVE

We would like this feature too. Can you please give us a timeframe?

0 Upvotes
MSchipper
Participant

How to change position of HubSpot chat icon

SOLVE

We need this feature too. We want it in our top bar because we already have a notification icon in the bottom corners 

 

NDigitalStore
Participant

How to change position of HubSpot chat icon

SOLVE

Need it ASAP

Ninailes
Member

How to change position of HubSpot chat icon

SOLVE

we need this feature too. Is it a thing yet?

Electro-spaz
Participant

How to change position of HubSpot chat icon

SOLVE

I was wondering the same thing. It must be doable via either CSS or by editing the associated PHP with hubspot plugin for wordpress. Looking into it, it's !important.

jpas
Participant

How to change position of HubSpot chat icon

SOLVE

hi,

 

it's been a few years since this was asked. has this feature made it to the roadmap yet? i think this would be a very useful feature to add.

 

it would be great to move it as it currently intereferes with our cookie warning and i believe the recaptcha v3 widget on some pages.

 

thanks,

jp

IsaacTakushi
Solution
HubSpot Employee
HubSpot Employee

How to change position of HubSpot chat icon

SOLVE

Hi @j_j,

At this time, it is not possible to reposition the live chat widget.

I certainly see value in being able to do so, however. I recommend upvoting and commenting on this HubSpot Community Idea to help it become a reality. This information is sent directly to our Product team and helps prioritize feature requests that have the greatest impact on our customers. I’ve already upvoted the idea and will also do my part and pass your feedback along through internal channels.

Isaac Takushi

Associate Certification Manager
MRoman7
Member

How to change position of HubSpot chat icon

SOLVE

Do you know how to manage this issue of change the position of HubSpot chat icon? 2022

0 Upvotes