APIs & Integrations

whernandez
Member

How can I prevent trigger a Workflow if a contact is updated via API?

Hello community!
In my team we have developed an API to create and update companies and contacts from our external applications to HubSpot. We are currently implementing a Workflow to know the changes in a contacts or companies and send this data via webhook.

The problem is that the workflow is trigged every time a contact or company is added via API, and we are only interested in triggering the workflow when a user updates or creates a contact or company from the HubSpot application.

 

Is there a way to resolve this issue?

 

Thanks for help me!

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3 Replies 3
dennisedson
HubSpot Product Team
HubSpot Product Team

How can I prevent trigger a Workflow if a contact is updated via API?

@MichaelC , how would you solve this?

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whernandez
Member

How can I prevent trigger a Workflow if a contact is updated via API?

Hello Dennis, sorry for responding so late.

I can't solve this issue, so, for this case, I had to develop other solutions from my side. 

 

Thanks,

0 Upvotes
HReyes
Member

How can I prevent trigger a Workflow if a contact is updated via API?

Hello,

 

Any updates on this topic? How can we avoid a workflow to be triggered if a change occured via API?

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