We're using UTK to check if contacts exist. However we're seeing a lot of 404 responses. I'm sure this is a common problem, but I'm struggling to find an explanation or guidance to fix this.
Any help to limit these 404s is much appreciated. Thank you!
Yeah, getting 404s when checking contacts by UTK is pretty common. It usually happens when the UTK (User Token) doesn’t match an existing contact in HubSpot.
Why it happens? The most common reason there’s no contact associated with that UTK yet. If the user clears their cookies or is browsing in incognito mode, you might get a new UTK that isn’t linked to any contact.
How to reduce 404s? Make sure the UTK is captured correctly before making the API call. Sometimes malformed or missing UTKs can lead to unnecessary 404s.
If you have the user’s email, try looking up the contact by email first, then save the Contact ID. Use this ID for subsequent API calls rather than relying solely on the UTK.
Implement logic to handle 404 responses in your code maybe log them but don’t treat them as critical errors. You can then use this log to determine if the issue is common for specific users.
If you’re seeing a really high volume of 404s and none of the above is helping, it’s worth reaching out to HubSpot Support to double-check if something else is going on.
Yeah, getting 404s when checking contacts by UTK is pretty common. It usually happens when the UTK (User Token) doesn’t match an existing contact in HubSpot.
Why it happens? The most common reason there’s no contact associated with that UTK yet. If the user clears their cookies or is browsing in incognito mode, you might get a new UTK that isn’t linked to any contact.
How to reduce 404s? Make sure the UTK is captured correctly before making the API call. Sometimes malformed or missing UTKs can lead to unnecessary 404s.
If you have the user’s email, try looking up the contact by email first, then save the Contact ID. Use this ID for subsequent API calls rather than relying solely on the UTK.
Implement logic to handle 404 responses in your code maybe log them but don’t treat them as critical errors. You can then use this log to determine if the issue is common for specific users.
If you’re seeing a really high volume of 404s and none of the above is helping, it’s worth reaching out to HubSpot Support to double-check if something else is going on.
