HELP: Gravity Form plugin connection can't sent send checkboxes to dropdown property in HubSpot

[nnicholson]

Hi everyone,

We recently had to update our plugin that connects the GravityForms to HubSpot because the plugin we used is not longer suyppoerted and keeps on disconnecting due to the OAuth. This is the old plugin we used:  https://wordpress.org/plugins/gravityforms-hubspot/

Currently we have set up the new plugin (HubSpot's own in co-op with GravityForms: https://www.gravityforms.com/hubspot/) with the new connection and added all the fields, which was a lot of work, but it doesn't seem to be working like the old plugin we had. This one has certain fields that can't be sent, such as a checkbox that is sent to a dropdown in HubSpot. Based on this thread (https://legacydocs.hubspot.com/docs/faq/how-do-i-set-multiple-values-for-checkbox-properties), I assume it is related to the API and the ";" used to seperate, but our website agency say they cannot help here.

See this example: 

I want to send this data (checkboxes) about the request to HubSpot. Leads can check both a sample and a quote. 

I want to send this to this property in HubSpot (internal values are the same in HS as WP): 

In HubSpot I see this error message with the new plugin form: 

But the old plugin sends this exact same data over no problem: 

The only difference is the comma (,) and the semi-colon (;) but I dont know how to adjust this.

Can anyone help here?

[Jaycee_Lewis]

Hi, @nnicholson 👋  Thanks for reaching out. Let's see if @Anton, @John, and @piersg have any insight or experience with this issue.

Thank you! – Jaycee