HELP! Extension chrome not working

Highlighted
Visitor

I have tried everything, cleared cookies and data. I have followed all trouble shooting steps. 

 

My first time connecting the chrome extension to my gmail. I am able to go through the steps until the last point and then it does not allow me to finish the set up. I have discussed various options with the live chat with no success. 

 

When it asks me to select hub spot account, my account shows on the dropdown, but it does not let me select it. 

 

After going through the troubel shooting stage, I see that there are errors on the extention. I have cleared them but they keep returning. 

 

Screen Shot 2020-04-22 at 11.31.28 PM.pngScreen Shot 2020-04-22 at 11.31.32 PM.pngScreen Shot 2020-04-22 at 9.45.53 PM.png

Reply
0 Upvotes
1 Reply 1
Highlighted
HubSpot Moderator

Hey @Nookhomes,

 

By the troubleshooting steps, do you mean this: Troubleshoot the HubSpot Sales Chrome extension? To clarify a few things:

 

1. What's your chrome brower version?

2. Have you ensure that the extension is allows in Chrome? If so, could you share a screenshot of the settings?

3. Are you in the correct Chrome profile?

4. Could you try connecting to another network?

Reply
0 Upvotes