Getting Connection reset for Hubspot contact Search API

[DS44]

For the Contact search API request we are getting the java.net.socketException connection reset exception. This occurs for half of the requests in production.  I am  using Spring rest Template to send the request. 

API: https://api.hubapi.com/crm/v3/objects/contacts/search?hapikey={apiKey}
JSON request Body: 

{

"filters": [

{

"value": "testhubspoxtsd106@superops.ai",

"propertyName": "email",

"operator": "EQ"

}

],

"properties": [

"email"

],

"limit": 1,

"after": 0

}

error:
org.springframework.web.client.ResourceAccessException: I/O error on POST request for \"https://api.hubapi.com/crm/v3/objects/contacts/search\": Connection reset; nested exception is java.net.SocketException: Connection reset\n\tat org.springframework.web.client.RestTemplate.doExecute

[AndreyStroganov]

it seems like HubSpot team just don't do anything about this issue for years. And I wonder why they always mark these kind of reports as "solved".

I have the same error few dozens time a day:

Error message: I/O error on POST request for "https://api.hubapi.com/communication-preferences/v3/subscribe": Connection reset; nested exception is java.net.SocketException: Connection reset
org.springframework.web.client.ResourceAccessException: I/O error on POST request for "https://api.hubapi.com/communication-preferences/v3/subscribe": Connection reset; nested exception is java.net.SocketException: Connection reset

Caused by: java.net.SocketException: Connection reset
    at java.base/java.net.SocketInputStream.read(SocketInputStream.java:186)
    at java.base/java.net.SocketInputStream.read(SocketInputStream.java:140)
    at java.base/sun.security.ssl.SSLSocketInputRecord.read(SSLSocketInputRecord.java:478)
    at java.base/sun.security.ssl.SSLSocketInputRecord.readHeader(SSLSocketInputRecord.java:472)
    at java.base/sun.security.ssl.SSLSocketInputRecord.bytesInCompletePacket(SSLSocketInputRecord.java:70)
    at java.base/sun.security.ssl.SSLSocketImpl.readApplicationRecord(SSLSocketImpl.java:1449)
    at java.base/sun.security.ssl.SSLSocketImpl$AppInputStream.read(SSLSocketImpl.java:1060)

[himanshurauthan · Accepted solution]

Hello @Jaycee_Lewis and @DS44 

Generally, java.net.SocketException: Connection reset or HTTP 500 errors occur when the user fetches a large amount of data from the HubSpot account by the endpoint.

Maybe your search condition is matching a large number of data sets which in turn is throwing this error.

Regards,

[Jaycee_Lewis]

Hi, @DS44 👋 Hey, @himanshurauthan do you have any tips you can share on how your team has handled similar issues in the past? Thanks for taking a look! — Jaycee