APIs & Integrations

PSkaug
Member

Getting Call info to Hubspot through url

SOLVE

Ok, so our phone system support posting call infomation on all incoming calls to an url. Meaning that if external number X calls our employee Y or any of our numbers, that can trigger an link with that information. Example:

https://hubspoturl.com/recieveorgid=@o&anr@a&bnr=@b&cnr=@c&gnr=@g&svargr=@n

 

where the variables are as follows:

  • @o = Our ID
  • @a = A-number (callers number)
  • @b = B-number (the number they called)
  • @c = C-number (agent number)
  • @g = G-number (External number)
  • @n = Name of group

Is there a way to easily post this to Hubspot and have it post to the correct categories?

1 Accepted solution
JBeatty
Solution
Guide | Diamond Partner
Guide | Diamond Partner

Getting Call info to Hubspot through url

SOLVE

HI @PSkaug,

 

If you are on CMS Enterprise you have access to serverless functions which you could post to that URL and then write code that you set up to create the call engagmenet on the contact record. If you do not have CMS Enterprise you could put that code on AWS, but either way you would need a developer to build that custom itnegration for you, since hubspot can not natively digest that information.

 

Best,

✔️ Was I able to help answer your question? Help the community by marking it as a solution.

Joshua Beatty
Software Developer with Pearagon

Still have questions? Let's Talk

View solution in original post

1 Reply 1
JBeatty
Solution
Guide | Diamond Partner
Guide | Diamond Partner

Getting Call info to Hubspot through url

SOLVE

HI @PSkaug,

 

If you are on CMS Enterprise you have access to serverless functions which you could post to that URL and then write code that you set up to create the call engagmenet on the contact record. If you do not have CMS Enterprise you could put that code on AWS, but either way you would need a developer to build that custom itnegration for you, since hubspot can not natively digest that information.

 

Best,

✔️ Was I able to help answer your question? Help the community by marking it as a solution.

Joshua Beatty
Software Developer with Pearagon

Still have questions? Let's Talk