APIs & Integrations

Nihul_Rawat
Member

Get Deals API Error

Get Deals API is giving below json response for a user:

Unknown Contacts Search API failure: [400] {"status":"error","message":"User 6428932 does not have permissions on portal 4710295","correlationId":"d3d79a3e-344f-4f74-9840-1aeed5aaedbe","requestId":"963857c6-e623-4ae7-b4a7-f7c4901cd2b3"}

 

What does the above error message imply? One of our clients state that he has authorised our integration with an account that does not have admin access, now he wants to reauthorise with an admin account. 

 

So, going forward shall we consider the above error message to be Unauthorised?

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Willson
HubSpot Employee
HubSpot Employee

Get Deals API Error

Hi @Nihul_Rawat 

 

You're correct, this is an authorisation error - The recommendation here will be to remove the integration and re-install via a Super Admin to ensure the correct permissions are present. 


A recommendation would be to go through our 'Installing an app' documentation to ensure you're following the correct procedure. This can be found here:

I hope this helps!

Product Manager @ HubSpot
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