Form field not appearing in contact information

SOLVE
joeygetg5
Member

I'm submitting form data from POSTman and one of the form fields fails to show in the lead data under the Contacts menu.

The field is a dropdown for allowing a lead to describe themselves. I see all other field data represented in the lead data.

What should I check for when expected data is not associated with the lead information?

Thanks,
Joey

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1 Accepted solution

Accepted Solutions
LeifInouye
Solution
HubSpot Alumni

Hi Joey,

So it sounds like you're creating a form via this API: https://developers.hubspot.com/docs/methods/forms/v2/create_form

And then submitting it using:

Submit data to a form | HubSpot Forms API

POST https://forms.hubspot.com/uploads/form/v2/:portal_id/:form_guid - Send form submission data to HubSpot. Form submissions from external sources can be made to any registered HubSpot form. You can see a list of forms on your portal by going to...

Upon form submission, HubSpot has mapped the more generic fields you've created to the default HS fields that already existed, but was unable to find a match for the more specific fields. My recommendation would be making sure each field in your form is mapped to an already existing contact property before you start submitting the form.

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6 Replies 6
LeifInouye
HubSpot Alumni

Hey Joey,

Can you link me to the contact in question? Additionally, what field didn't update properly? Let me know.

0 Upvotes
joeygetg5
Member

Hi Leif,

Here is a test lead, initially submitted on 1-2-19.
https://app.hubspot.com/contacts/4919188/contact/951?interaction=note

The field is "Please choose the option which best describes you.".

Joey

0 Upvotes
LeifInouye
HubSpot Alumni

Hi Joey,

It looks like that property doesn't exist in your portal period: https://app.hubspot.com/property-settings/4919188/contact/please_choose_the_option_which_best_descri...

Can you try creating a new property and make sure that you map your postman request to it? Also make sure you update the form you're submitting on to have thew new property.

0 Upvotes
joeygetg5
Member

Thanks for the answer, Lief.

If I create a form by pushing it to a portal using a POST command, is there any way to dynamically create a property if it doesn't exist for that portal?

0 Upvotes
LeifInouye
Solution
HubSpot Alumni

Hi Joey,

So it sounds like you're creating a form via this API: https://developers.hubspot.com/docs/methods/forms/v2/create_form

And then submitting it using:

Submit data to a form | HubSpot Forms API

POST https://forms.hubspot.com/uploads/form/v2/:portal_id/:form_guid - Send form submission data to HubSpot. Form submissions from external sources can be made to any registered HubSpot form. You can see a list of forms on your portal by going to...

Upon form submission, HubSpot has mapped the more generic fields you've created to the default HS fields that already existed, but was unable to find a match for the more specific fields. My recommendation would be making sure each field in your form is mapped to an already existing contact property before you start submitting the form.

View solution in original post

0 Upvotes
joeygetg5
Member

Sounds good. Thanks for the information!

0 Upvotes