Form API does not push the right value all the time

[06401]

Hello, 

We need to swich from Form submission api to contact api due to our integration however we only send form api data to update hubspot insight. It works time to time but majority of the time it does not. Do you know the reason? It shows Offline sources and api information

Thank you,

[BrandonWoodruff · Accepted solution]

Hello,

Could you give the information or the examples on your code setup? That will help us to be able to better diagnose the issue. I would also suggest checking the following on your buildout:

- Always log HTTP status + response body from HubSpot. Treat non-2xx as failures and retry 429 with backoff.

- Verify internal field names match the form’s field internal names exactly.

- Include full context (hutk, pageUrl, pageName, optional ipAddress) on every Forms API call.

- Check your form GUID/portal ID are correct and active.

- Ensure the HubSpot tracking script is present on the page where you capture hubspotutk.

Let me know if this helps, or if you have any other questions!

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Brandon Woodruff Senior Software Developer @ Pearagon Still have questions? Reach out at brandon@pearagon.com

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