Form API and Microsoft Flow

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Regular Contributor

Hello,

I created a form in Hubspot and used the form API link with the Portal ID and Form ID to try to get submissions via microsoft flow. I get notifications for the submissions but it doesn't create anything inthe contact record. Please assist.

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Community Manager

Hey @DanielAudio19 ,

 

Can you give me some more details on what's going on? The only scenario I'm familiar with where form submissions wouldn't result in contact creation would be if the form didn't include email address.

 

Can you give me a link to the form in HubSpot?

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Community Manager

Hey @DanielAudio19 ,

 

Looking at the submissions for that form, it appears that all the submissions that don't have contacts either didn't include an email address, or originally created a contact that has since been deleted.

 

In order for form submissions to create a contact, the submission needs to include a valid email address. Can you test out the form again including a valid email address, and let me know if you see an update to the corresponding contact record?

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