Facebook Messenger Integration is not working

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Occasional Contributor

Let me get this straight. I am the main admin of Facebook page "Best Electronics". I would like to connect this page to my Hubspot. Unfortunately, connect button of "Best Electronics" is inactive, and when pressing it says that "Best Electronics" is already connected to an inbox. But, I didn't connect it. I am the main admin of this page, and so I would like to know who connected it. my page id 107417081093729өөөө.PNG

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HubSpot Moderator

Hey @guntulga,

 

Here's an update!

 

Our team have removed the Page connected to 8400xxx.

 

You can now attach the Facebook page to portal 8415625 🙂 

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HubSpot Moderator

Hey @guntulga,

 

Thank you for the information.

 

I checked on our internal systems and I was able to see your Facebook page with id 107417081093729 is connected to another portal with Hub ID: 8400xxx. It would be necessary to delete the Facebook page from that portal and then connected to the portal you want to connect to. 

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Occasional Contributor

Hello Wendy, 

Thanks for your reply. 

I don't know the owner of that portal with Hub ID: 8400xxx. Therefore, I am unable to delete it myself. Could you please delete the Facebook page from that portal for me?

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HubSpot Moderator

Hey @guntulga,

 

I've sent in your request to the internal team. 

 

Additionally, can I confirm if you're looking to install the facebook page id on portal 722xxxx

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Occasional Contributor

Hi WendyGoh, 

Thanks for your reply. 

I want to install the facebook page id on part 8415625.

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Solution
HubSpot Moderator

Hey @guntulga,

 

Here's an update!

 

Our team have removed the Page connected to 8400xxx.

 

You can now attach the Facebook page to portal 8415625 🙂 

View solution in original post

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Occasional Contributor

thank you

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