APIs & Integrations

DZuniga9
Member

Error sending email using Transactional email API

Hi everyone I wanted to request your help about an error than I'm facing with the API transactional email.

 

When I send the email using the from 

noreply@ascend.com the email is rendering properly in outlook using the web browser and the outlook windows app but when I use the from 
do_not_reply@clicksafety.com the email is not rendering properly in the outlook windows app but it's rendering properly in outlook using web browser but the email direction is changed for  do_not_reply@clicksafety.com<do_not_reply=clicksafety.com@bf02.hubspotfree.net>  in both parts (web browser and windows app)
 
Here I added some images about the error:
 
This is the postman body that I'm using and it has the parameters and the email noreply@ascend.com
Postman 2.PNG
This call is redenring the email like this on the web browser and the windows app:
Email 1.PNG

This past image is the right format of the email so this is format that I need to see in the email and this is the format that I made on the email template.

 
On the other hand, this is the postman body that I'm using and it has the parameters and the email do_not_reply@clicksafety.com 
 

Postman.PNG

This call is redenring the email like this on the windows app:

 

Email 2.PNG

 

This past image is the wrong format of the email.

 

Please could you help me with that ? I'm not pretty what's causing this issue.

 

Thanks.

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1 Reply 1
Jaycee_Lewis
Community Manager
Community Manager

Error sending email using Transactional email API

Hi, @DZuniga9 👋 Thanks for the question. Hey, @skimura @Bryantworks, do you have any experience here?

 

Best,

Jaycee

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Jaycee Lewis

Developer Community Manager

Community | HubSpot

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