Hi HubSpot Community,
I’ve created a SCIM app on both my HubSpot account and sandbox, but I keep encountering the same issue when accessing the SCIM interface. The error message is:
"Something went wrong fetching your SCIM domains. Please try again or contact support."
I’m not sure what’s causing this error, as I’ve double-checked my setup and can’t find any misconfiguration. Has anyone experienced this before or could provide guidance on what might be causing it?
Thanks in advance for your help!
3 Accepted solutions
@RayanDigi wrote:Hi HubSpot Community,
I’ve created a SCIM app on both my HubSpot account and sandbox, but I keep encountering the same issue when accessing the SCIM interface. The error message is:
"Something went wrong fetching your SCIM domains. Please try again or contact support."
I’m not sure what’s causing this error, as I’ve double-checked my setup and can’t find any misconfiguration. Has anyone experienced this before or could provide guidance on what might be causing it?
Thanks in advance for your help!
Hey SCIM only works on Professional or Enterprise plans, so if the account or sandbox is on a lower plan, the SCIM interface will always fail. Next, make sure the TXT DNS record HubSpot gave you is added exactly as-is in your domain host and that DNS has fully propagated if the domain isn’t verified, HubSpot cannot fetch any SCIM domains, causing this exact error. Also confirm that SSO is enabled and correctly configured, because SCIM depends on SSO being active. Finally, remember that HubSpot only allows one SCIM app per account, so if another SCIM app already exists (even a leftover one), it can block the new one from loading domains.
Hey @RayanDigi , this behavior is actually pretty typical for SCIM in HubSpot, and the error message is unfortunately much less explicit than it should be.
For anyone else running into this, the SCIM UI depends on permissions that are only available to Super Admins. If you’re not a Super Admin, HubSpot doesn’t gracefully block access. Instead, it fails when trying to fetch verified domains and throws the generic “Something went wrong fetching your SCIM domains” error.
There’s no indication in the UI that this is a permissions issue, which makes it feel like a config or API bug.
With how HubSpot works now in 2025, there are a few hard requirements that all have to be true at the same time for the SCIM screen to load correctly.
The user accessing the SCIM app must be a Super Admin. The account or sandbox must be on Professional or Enterprise. The domain used for provisioning must be fully verified via DNS. SSO must be enabled, since SCIM is tied to SSO enforcement. And only one SCIM app can exist per account, even a leftover one can cause conflicts.
If any one of those is missing, the UI tends to fail silently like this. So your finding about Super Admin access is spot on, and it explains why everything looked correct but still broke.
Appreciate you closing the loop here. This will definitely save someone else a support ticket.
Did my answer help? Please mark it as a solution to help others find it too.
 | Ruben Burdin HubSpot Advisor Founder @ Stacksync Real-Time Data Sync between any CRM and Database |
 | |
Hey @RayanDigi , this behavior is actually pretty typical for SCIM in HubSpot, and the error message is unfortunately much less explicit than it should be.
For anyone else running into this, the SCIM UI depends on permissions that are only available to Super Admins. If you’re not a Super Admin, HubSpot doesn’t gracefully block access. Instead, it fails when trying to fetch verified domains and throws the generic “Something went wrong fetching your SCIM domains” error.
There’s no indication in the UI that this is a permissions issue, which makes it feel like a config or API bug.
With how HubSpot works now in 2025, there are a few hard requirements that all have to be true at the same time for the SCIM screen to load correctly.
The user accessing the SCIM app must be a Super Admin. The account or sandbox must be on Professional or Enterprise. The domain used for provisioning must be fully verified via DNS. SSO must be enabled, since SCIM is tied to SSO enforcement. And only one SCIM app can exist per account, even a leftover one can cause conflicts.
If any one of those is missing, the UI tends to fail silently like this. So your finding about Super Admin access is spot on, and it explains why everything looked correct but still broke.
Appreciate you closing the loop here. This will definitely save someone else a support ticket.
Did my answer help? Please mark it as a solution to help others find it too.
| | Ruben Burdin HubSpot Advisor Founder @ Stacksync Real-Time Data Sync between any CRM and Database |
| | |
@RayanDigi wrote:Hi HubSpot Community,
I’ve created a SCIM app on both my HubSpot account and sandbox, but I keep encountering the same issue when accessing the SCIM interface. The error message is:
"Something went wrong fetching your SCIM domains. Please try again or contact support."
I’m not sure what’s causing this error, as I’ve double-checked my setup and can’t find any misconfiguration. Has anyone experienced this before or could provide guidance on what might be causing it?
Thanks in advance for your help!
Hey SCIM only works on Professional or Enterprise plans, so if the account or sandbox is on a lower plan, the SCIM interface will always fail. Next, make sure the TXT DNS record HubSpot gave you is added exactly as-is in your domain host and that DNS has fully propagated if the domain isn’t verified, HubSpot cannot fetch any SCIM domains, causing this exact error. Also confirm that SSO is enabled and correctly configured, because SCIM depends on SSO being active. Finally, remember that HubSpot only allows one SCIM app per account, so if another SCIM app already exists (even a leftover one), it can block the new one from loading domains.
