APIs & Integrations

KNguyen9
Member

Error 500 on SOME list queries

Hi there,

We built an integration with HubSpot, and in some scenarios, we query HubSpot Contact Lists. 
We face an issue in one HubSpot portal in particular, where we sometimes receive an Error 500.
This error appears only on that portal, even though this integration is present at many customers.
Also, this happens only every few queries, not all.
As it's just a GET on contact lists, I'm not sure what could be the issue.

Could someone at HubSpot check on those correlation Ids?
If more information is needed, I can provide them in private.

Thanks!

Kr,

Kim

kim.nguyen@elixir-solutions.net 

 

{"status":"error","message":"internal error","correlationId":"fd2a0632-460e-4279-b618-72278774bbdb"}

2021-01-28 08:09:06,033 UTC - HubSpot replied with
{"status":"error","message":"internal error","correlationId":"4fbe7afb-ec52-4983-a014-2c6932793f93"}

2021-01-28 08:09:23,369 UTC - HubSpot replied with
{"status":"error","message":"internal error","correlationId":"bdd57b51-41f2-4212-9cee-6f6abf82992a"}

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3 Replies 3
kimnguyen
Contributor | Diamond Partner
Contributor | Diamond Partner

Error 500 on SOME list queries

hi @dennisedson, it's a continuing issue, but it happens every 2-3 weeks (we query once a day)

dennisedson
HubSpot Product Team
HubSpot Product Team

Error 500 on SOME list queries

Keep me posted!  And keep those correlation ids.  If you notice any trends, let us know

Thanks,

Dennis




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dennisedson
HubSpot Product Team
HubSpot Product Team

Error 500 on SOME list queries

Hello @KNguyen9 

There is a chance that it is timing out.

Is this a continuing issue?  How regular is it? 

Feel free to send me a private message if you need.

(please add a link to this message if you do reach out)

Thanks,

Dennis




HubSpot Community Developer ShowMake sure to subscribe to our YouTube channel
where you can find the HubSpot Community Developer Show
0 Upvotes