Engagement owner and outcome

[HonzaPoboril]

Hello,

I send engagement like this:

  {
    "uid": null,
    "type": "CALL",
    "active": true,
    "ownerId": 123,
    "metadata": {
      "body": " ",
      "status": "COMPLETED",
      "toNumber": "+420123456789",
      "externalId": "xxx",
      "fromNumber": "+420987654321",
      "recordingUrl": "https://api.twilio.com/2010-04-01/Accounts/xxx/Recordings/xxx",
      "externalAccountId": null,
      "durationMilliseconds": 7000
    },
    "portalId": null,
    "timestamp": null,
    "attachments": [],
    "associatedDealIDs": [],
    "associatedTicketIDs": [],
    "associatedCompanyIDs": [],
    "associatedContactIDs": [5901]
  }

So basically customer with phone number 987654321 and contact ID 6901 called to our helpline where operator with HubSpot account ID 123 answered it.

But UI shows it like (phone numbers redacted):

It is similar like this 3 years old issue: https://community.hubspot.com/t5/APIs-Integrations/Engagement-Owner/m-p/228748

I also have problem with setting outcome. Tried also BUSY, but also not saved.

[dennisedson]

Hey @HonzaPoboril 

Thanks for submitting the question!

@DanielSanchez , @IvanGil , do you have thoughts on this?