Email address with accents ( latin) error

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Top Contributor | Gold Partner | HubSpot Certified Trainer

Hi Friends Smiley Wink

 

This morning we had discover a new issue with emails address and i will like to share with you in order to better understand the problem and look for the best solution. 

 

SCENARIO

 

  • We have FB leads ADS to Hubspot . forms from FB Lead ADS  
  • Contacts enrol in a Workflow and trigger a POST API contact to a SAP webservices. 
  • Every day we have several update from SAP to Hubspot using  POST/CONTACTS/V1/BATCH 
  • We receive the following error "
    Invalid input JSON on line 1, column 94004: Unexpected end-of-input: expected close marker for ARRAY (from [Source: com.hubspot. "
     
    We receive the following error "

The contact emails is with and accent "´" 

Searching in the net looks like it coudl be correct to use an accent in a email address. 

 

QUESTION

- What will be the best approuch to solve this problem in your opinion?

 

Thanks a lot in advance

JP

Smiley Wink=

 

 

 

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Community Manager

Hey @jpsanchez ,

 

I'm able to update and create contact records with the ´ accent using the batch create/update endpoint. Can you give me some more details on the error you're getting from HubSpot? The raw request body you're sending to HubSpot would also be helpful.

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0 Upvotes
Top Contributor | Gold Partner | HubSpot Certified Trainer

I´m on it will send it to you privte.

thanks

JP