Does Hubspot Live Chat support automatically identifying users?
Hi there,
I'm a front-end developer on a mid-sized SaaS product. Our sales teams use Hubspot, and we'd like to use Hubspot Live Chat to provide support to our logged-in users.
I've added the hubspot tracking code to our product, and the live chat widget is appearing as intended; however, although I've followed the documentation for identifying a visitor using the Tracking Code API, in our testing, users in live chat still show up as "Unidentified Visitor" unless they manually identify themselves via the in-chat email capture form, or unless the support agent manually links the user to the appropriate contact. I can't find any documentation on this issue, only conflicting information in the developer forum as to whether this is even a capability supported by Hubspot.
Would a Hubspot team member please confirm: Does Live Chat have the capability to automatically link chat users to their contact in Hubspot via the Tracking Code API?
Does Hubspot Live Chat support automatically identifying users?
To provide a little more context:
Our product is a Single Page App.
I've identified the user via the tracking code API, and manually triggered a "trackPageView " event. I've confirmed via the browser developer tools that the user email is being sent to Hubspot, and there is a Hubspot contact for the email address being sent.
Does Hubspot Live Chat support automatically identifying users?
Hey there,
I've come across the same issue as yourself when integrating with a SPA React app. We set the following information on login, and was continuing to see "Unidentified visitor" within Hubspot.