APIs & Integrations

SJAMIL7
Member

Display of email in contacts in name column instead of Name

Hi,

I have a text box in Candidate form which is First name and last name. I use to enter First and last name in those text boxes. But when I got to contacts it shows the email address in the name column rather than showing the name of person. Can you please help me to resolve this issue.
Best Regards,
SAM

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3 Replies 3
Mike_Eastwood
Key Advisor | Gold Partner
Key Advisor | Gold Partner

Display of email in contacts in name column instead of Name

Hi @SJAMIL7 

 

Have you made the Name Fields required in your form?

 

Usually when HubSpot shows an email in the name field it's because HubSpot ddoesn't know their first name, nor last name. But, it does know the email (by default email is a required field in a form) so it shows you the email address in the name column.

 

Does that solve your issue Sam?

 

Mike

 

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JZukin
Member

Display of email in contacts in name column instead of Name

Hi Mike! 

 

I was curious if you knew how to change this default? I.e. Right now when there is not a First Name / Last Name available, then Email becomes the default Contact Name. I would like another property to become the default Contact Name when First Name / Last name are not available. Is this possible to do? 

 

Thanks!

Joanna

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Mike_Eastwood
Key Advisor | Gold Partner
Key Advisor | Gold Partner

Display of email in contacts in name column instead of Name

Hi @JZukin 

 

Email showing, when the First Name and Last Name is missing is the default and cannot be changed.

 

However, you can add new columns to a view with a property you want to see.

 

And, you can customise the view in other places too.

 

Have fun

Mike

0 Upvotes