APIs & Integrations

JSilva66
Member

Different objectId using Calling Extensions SDK and onDialNumber event

SOLVE

Hello all,

I noticed the onDialNumber event of Calling Extensions SDK is sending the current contact as objectId while doing a click to call and choosing a different contact, both using Contacts Card or using Call button and clicking on a different contact.

Example: Calling contact id 18632407239 from Contact Card or Call button sends the phoneNumber of 18632407239 (the one we are calling, correct) but objectId of contact 51 (the one we are viewing, wrong) instead of 18632407239.

This is causing inconsistencies since we are receiving call from one number with the objectId of a different contact.

Can you please check if it is a bug or if there is any way to get the ID of the contact we are calling?

Documentation followed.
https://developers.hubspot.com/docs/api/crm/extensions/calling-sdk

Thank you!
Jorge

IMG1- Calling contact 18632407239 but sends objectId 51.
Screenshot 2024-06-17 at 12.38.06.png

IMG2- Proof that +351-91-000-1111 is the contact 18632407239
Screenshot 2024-06-17 at 12.40.07.png

IMG3 - Calling using Call button and choosing a diferent contact also sends the current contact as objectId instead of the contact we are calling.
Screenshot 2024-06-17 at 12.47.11.png

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1 Accepted solution
Jaycee_Lewis
Solution
Community Manager
Community Manager

Different objectId using Calling Extensions SDK and onDialNumber event

SOLVE

Hey, @JSilva66 👋 This community is primarily a peer-to-peer support channel for our users to help each other. The team that owns this SDK doesn't participate here. Can you file an issue here, please? https://github.com/HubSpot/calling-extensions-sdk/issues 

 

Thank you — Jaycee

linkedin

Jaycee Lewis

Developer Community Manager

Community | HubSpot

View solution in original post

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1 Reply 1
Jaycee_Lewis
Solution
Community Manager
Community Manager

Different objectId using Calling Extensions SDK and onDialNumber event

SOLVE

Hey, @JSilva66 👋 This community is primarily a peer-to-peer support channel for our users to help each other. The team that owns this SDK doesn't participate here. Can you file an issue here, please? https://github.com/HubSpot/calling-extensions-sdk/issues 

 

Thank you — Jaycee

linkedin

Jaycee Lewis

Developer Community Manager

Community | HubSpot

0 Upvotes