Jun 3, 202010:36 AM - bearbeitet Jun 3, 202010:36 AM
Mitwirkender/Mitwirkende
Developer app icon showing placeholder
lösung
Hi,
We have multiple apps for our portal, but one of them refuses to display our company logo for the app icon when we uploaded. We've tried for 6 months on and off, and it just keeps displaying the placeholder icon.
We don't want to recreate it - is there another workaround?
I took a look at the developer account, and one of the things that jumped out at me for that app is that there was no icon uploaded for Timeline Events. Including a screenshot of the page I'm referring to from the Dev Portal.
It's a little unclear what the context of the first screenshot you provided is (where does this image appear in-app? is this from the developer portal itself, or from a portal with the app installed?), but I went ahead and uploaded the icon just as a test. Can you try clearing your cache and telling me if the icon is appearing now?
I took a look at the developer account, and one of the things that jumped out at me for that app is that there was no icon uploaded for Timeline Events. Including a screenshot of the page I'm referring to from the Dev Portal.
It's a little unclear what the context of the first screenshot you provided is (where does this image appear in-app? is this from the developer portal itself, or from a portal with the app installed?), but I went ahead and uploaded the icon just as a test. Can you try clearing your cache and telling me if the icon is appearing now?
There are no timeline event logos because there are no timeline event type - as evidenced by your screenshot. We are talking about the app icon - the one that shows in the integrations section of HubSpot, and elsewhere (for CRM extensions).
The first screenshot is the home "apps" page.
I hope that helps - I will check and see if your upload fixed the issue.
Yep, I uploaded an icon when I responded earlier! That icon not only used in Timeline Events; it's also visible in a few other places in-app. Glad to hear everything is working now.