Developer app icon showing placeholderSOLVE
Jun 3, 2020 10:36 AM - edited Jun 3, 2020 10:36 AM
We have multiple apps for our portal, but one of them refuses to display our company logo for the app icon when we uploaded. We've tried for 6 months on and off, and it just keeps displaying the placeholder icon.
We don't want to recreate it - is there another workaround?
Solved! Go to Solution.
Jun 5, 2020 4:28 PM
I took a look at the developer account, and one of the things that jumped out at me for that app is that there was no icon uploaded for Timeline Events. Including a screenshot of the page I'm referring to from the Dev Portal.
It's a little unclear what the context of the first screenshot you provided is (where does this image appear in-app? is this from the developer portal itself, or from a portal with the app installed?), but I went ahead and uploaded the icon just as a test. Can you try clearing your cache and telling me if the icon is appearing now?