The Conversations Live Chat Widget API is being released into developer preview. Adding the live chat widget to your pages allows you to engage in conversations directly on your website, and this JavaScript API is intended to give you more control over the widget so that you can provide a more tailored experience for your visitors.
What’s changing?
This API is a brand new release that expands the functionality of our existing live chat widget. Please note that this API is part of our developer preview program, and should be considered as a non-stable release that will be subject to bugs and breaking changes while under development. Please take this into account as you build against a release. For updates on the status of the developer preview, please subscribe to our changelog.
When is this happening?
This is currently live, and available for anyone using the HubSpot Conversations tool. Documentation for this new API is accessible here.
Dec 20, 20224:34 AM - edited Dec 23, 20224:27 AM
Participant
Developer Preview: Conversations Live Chat Widget
Greetings.
We use chat widget in Salesforce which integrated with HubSpot.
The issue is that it is impossible to hide chat from all pages except home without refreshing browser which is not acceptable.
It is impossible to reach any result with help of API as in LWC they are not connecting on load and when whole Experience site (SF) is loading it has only one place where script could be added (edit head markup in builder), but even there (that place can not be used to properly control appearence of chat) after ConversationsAPIReady, APIs like window.HubSpotConversations.widget.close(); refresh, remove do not work and returning error unknown widget. If it is embede in to LWC then Conversations API won`t be loaded, if use the script in static resources (loading happens on another level) then receiving error 404 on script call.
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