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We'd like to delay our HubSpot chat to appear several seconds after someone lands on a page, so they can process what's going on before we start offering help.
Alternatively, we would be open to having the chat appear once someone is a certain percentage of the way down a page, similar to HubSpot Lead Flows/Pop-up Forms act.
Any ideas for how to make either of these happen? Neither seems to be a feature. There is a similar Idea post, but a HubSpot employee recommended that I ask the Developer Forum.
Hi @micaelah, that's right there's not currently a built in method to do this type of manipulation, but the ideas forum would be a great place to start! That said, you can use a bit of a hacky workaround where you hide the messages widget all the time, then only decide to show it when the window is 50% scrolled, or after a certain amount of time.
They're not really supported features, but the code would be something like this:
The part at the end, after the comma where it says 3000 is the amount of time that the browser should wait after load for the code to be fired. This is in milliseconds. If you wanted the code to be fired after 10 seconds, you'd use 10000 in place of 3000
Hi there, any idea when an no-code option for this would be coming out? This is a big consideration really dampening our eagerness for the service hub...
The example that I posted is using jquery. Either you need to convert the code to vanilla js, or simply add jquery to your project. If you’re already using jquery, then make sure it loads prior to the delay script.
Hey @Riadhoq since I am not comfortable in editing code, I might be doing mitakes. I just edited the value "true" to "false" and it completely stops the text popup to appear and the widget is still loading right away. Can you please edit the code for me to not load the chat? Thank you!