Data submitted through Forms api, but follow up email is not sent to user
解決
We have a hubspot form that was put on a hubspot landing page.
We needed to do some non hubspot specific things with the data as well, so we created a .net page on our end and submitted the data through the forms api.
Recently though, the landing page was modified. Within 'Modules' then 'Form', the form option to 'send a follow up email' was checked, along with choosing and setting the email to send in the follow up. Now, if I fill out the form and submit directly from the hubspot landing page, I receive the follow up email, but if I submit the form from our .net page, I do not receive the follow up email. I am not sure what may cause this. Again, the data comes into hubspot, but the follow up email does not get sent when data is submitted through the api.
As the follow-up email added to a form module will override follow-up email(s) added in the forms tool, I would advise your team to use either of the two options stated above instead of setting the follow-up email to a form module.
As the follow-up email added to a form module will override follow-up email(s) added in the forms tool, I would advise your team to use either of the two options stated above instead of setting the follow-up email to a form module.