Data submitted through Forms api, but follow up email is not sent to user
Nov 25, 2019 3:47 PM
We have a hubspot form that was put on a hubspot landing page.
We needed to do some non hubspot specific things with the data as well, so we created a .net page on our end and submitted the data through the forms api.
I had initially followed the .net sample here to set this up: https://developers.hubspot.com/docs/methods/forms/submit_form
The information comes into hubspot nicely.
Recently though, the landing page was modified. Within 'Modules' then 'Form', the form option to 'send a follow up email' was checked, along with choosing and setting the email to send in the follow up. Now, if I fill out the form and submit directly from the hubspot landing page, I receive the follow up email, but if I submit the form from our .net page, I do not receive the follow up email. I am not sure what may cause this. Again, the data comes into hubspot, but the follow up email does not get sent when data is submitted through the api.