APIs & Integrations

ILoopLabz
Member

Custom form skip creating merge contact

Hi!

Does everybody know how can I turn off HubSpot's function to merge contacts captured by forms?
I know there is such a function within HubSpot forms. But I need to use my own form. And when I try to send different form data via same browser (without incognito mode) HubSpot think that I'm a one client and merge contacts.

Maybe there is such a parameter which I can pass to the form to avoid HubSpot merging contacts. Or at least to form HubSpot to ignore that form.

Please help me to find something because I don't want to remove HubSpot pixel completely.

0 Upvotes
2 Replies 2
FarioConsulting
Contributor

Custom form skip creating merge contact

Hi,
Are you sure you are not using a Hubspot form? 
The reason I am asking this is because in the situation you have described it is possible that you have not enabled "Always create contact for new email address" for your Hubspot form.

As such Hubspot is automatically creating associations for you which is causing the mixup to happen.

0 Upvotes
SteveHTM
Guide | Partner
Guide | Partner

Custom form skip creating merge contact

@ILoopLabz - would love to help here, but I'm having a real problem understanding your question. You are not using HubSpot forms, but your data is getting merged? How is your data submitted to HubSpot? Is this an API issue or a forms issue?

 

Steve

Steve Christian

HTM Solutions

https://info.htmsolutions.biz/meetings/stevec2

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