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I'm looking for advice on how to trigger a Custom Code Workflow when an email is received so I can parse the subject line. I have 2 questions, what is the best trigger to use, and which API endpoint should I be able to call to get the email subject?
So far I see only 1 possible trigger and that is when a conversation object is created, but that event only give a conversation id and not an email id.
You can use the "conversation created" trigger to start the Custom Code Workflow. While it gives a conversation ID instead of an email ID. This allows you to parse the subject as needed in your workflow.
You can use the "conversation created" trigger to start the Custom Code Workflow. While it gives a conversation ID instead of an email ID. This allows you to parse the subject as needed in your workflow.
