Creating Custom Engagement Types (for External App Messages) in HubSpot

[YinonShalev]

Hi,
Is it possible to create in Hubspot a custom engagement type?

Currently, Hubspot has notes, tasks, emails, calls, and meetings, and also recently they added SMS, LinkedIn messages, and WhatsApp messages. I want to create custom ones for Slack messages, Telegram messages, and Discord messages.

I want to have the option of delivering messages from external apps to dedicated engagement types in Hubspot.

I see that it's possible in this app:
NisWire: Telegram Integration - Telegram engagement

Thanks,
Yinon

[NicholasPotts · Accepted solution]

Did you use custom meeting types? https://knowledge.hubspot.com/meetings-tool/how-do-i-create-and-use-call-and-meeting-types