Create a call engagement with call disposition and activity type

[PacoVu]

I am using the engagement v1 endpoint successfully to create a call engagement with the following fields

var params = {
   engagement: {
      active: true,
      type: "CALL",
      timestamp: data.timestamp
   },
   associations: {
      contactIds: [data.contact_id]
   },
   metadata: {
      toNumber: data.to_number,
      fromNumber: data.from_number,
      status: "COMPLETED",
      durationMilliseconds: data.duration,
      body: data.notes
   }
}

How can I add the call disposition and activity type to the same post body?

I see the endpoint v2 has different body, but it does not show how to specify the "fromNumber", "toNumber" etc. as in the v1 endpoint
{
   "properties": [
   {
      "name": "hs_engagement_type",
      "value": "CALL"
   },
   {
      "name": "hs_timestamp",
      "value": 1638977095485
   },

   ...

Thanks

[webdew]

Hi @PacoVu ,

Pleas use this api to create :

https://legacydocs.hubspot.com/docs/methods/engagements/create_engagement

https://legacydocs.hubspot.com/docs/methods/engagements/get-call-dispositions

Hope this helps!
If we were able to answer your query, kindly help the community by marking it as a solution.
Thanks and Regards.

[PacoVu]

As I wrote above, the call type is either "Follow-up" or "Demo". You can specify the value from the UI. But I am not sure how to set it from API call.

[RMones]

Hi @PacoVu ,

Thx for the tag @dennisedson !

The dispostion can be added to this request when it's the ID or the right Dispostion. 

What kind of Call type do you mean? I cannot find this one in my Hubspot Environment.

Regards Ronald

[PacoVu]

Actually I made a guess to add like this, then it works

metadata: {
    toNumber: data.to_number,
    fromNumber: data.from_number,
    status: "COMPLETED",
    durationMilliseconds: data.duration,
    body: notes,
    disposition: data.call_disposition
}

But I still don't know how and if it's possible to post the call type "Follow-up" or "Demo" at all. I tried type: "Demo", and callType: "Demo" but it does not work.

[AbdulQayyum]

use call disposition id in the disposition field.

e.g. f240bbac-87c9-4f6e-bf70-924b57d47db7 for Connected outcome.

[dennisedson]

@RMones , mind lending a hand here?