Create Ticket and associate with a company

[AviA]

Hi,

I'm trying to create a ticket with the api
https://api.hubapi.com/crm/v3/objects/tickets?hapikey=X
with a simple body request:

{

  "properties": {

    "hs_pipeline": some_id,

    "hs_pipeline_stage": some_id,

    "subject": "test"

  }

}

and I want to associate it with a company at the same time with the above POST request.

Can it be done without making another PUT request to associations endpoint ?

If so, what do I need to add to the POST body ?

[webdew]

Hi @AviA ,


You can use this api for association : https://legacydocs.hubspot.com/docs/methods/crm-associations/associate-objects

Screen shot : https://prnt.sc/1vymo8z

Example PUT URL:
https://api.hubapi.com/crm-associations/v1/associations?hapikey=demo

Example PUT JSON:
{
"fromObjectId": <TICKET_ID>,
"toObjectId": <COMPANY_ID>,
"category": "HUBSPOT_DEFINED",
"definitionId": 26
}

OR

Example PUT JSON:
{
"fromObjectId": <COMPANY_ID>,
"toObjectId": <TICKET_ID>,
"category": "HUBSPOT_DEFINED",
"definitionId": 25
}

Documentation Link : https://legacydocs.hubspot.com/docs/methods/crm-associations/associate-objects

Table Defination Link : https://legacydocs.hubspot.com/docs/methods/crm-associations/crm-associations-overview

Hope this helps!

If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards.

[AviA]

Hi @webdew 

Thanks for the reply.
This is what we currently do, but I was looking for a way to do it in the same first POST request as it seems like a waste of calls to the API to do two things on the same object.
In addition, it does not break the REST rules as it is only a relationship to add to the request's body (it is used in a JSON API).

[dennisedson · Accepted solution]

Hi @AviA 

Per the docs:

Associations between tickets and other objects

Tickets can be associated with contacts, companies, deals, or engagements. These associations are managed through the CRM associations endpoints.

But I could totally understand the value.  I suggest creating an idea for this and placing in the ideas board

[AviA]

Thanks.

I've created an idea in the board.
https://community.hubspot.com/t5/HubSpot-Ideas/Create-Ticket-and-associate-with-a-company-on-same-PO...