I can't see how to access the unread count for the live chat. It doesn't appear to be in the status call and nothing gets returned when I load the chat or open it.
I need to be able to see if there are any unread messages when I load the widget so that I can open it for the user if there are. Currently if they get messages while they have the app closed they have no real way to know that messages are waiting for them because we hide your launcher button because it gets in the way and use our own.
Still valid problem, that once you load the chat all messages that were received between the last load and the new load are marked as Read automatically, so there is no way to keep communication clear with a customer, except of un case of no responce - using Email.