Content Scope Permission Problem

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We are running into issues with a specific user that cannot authorize an app. Here is a screenshot of the UI message:

Here is the 403 Response:
{status: "USER_UNAUTHORIZED", message: "user does not have permissions to authorize scopes",…}
correlationId: "7dc18e95-e060-4807-bc84-eff95b80b0ec"
message: "user does not have permissions to authorize scopes"
requestId: "1662a17627c11be7b2cc1f6dc1c3a4bd"
status: "USER_UNAUTHORIZED"

I have read through many forum posts and many are similar, but none of them have a solution. I've checked the user permissions and the user in question is an Admin with publish/read/write access to all content types. The integration needs access to Contacts, Forms and Content. I know the issue is with Content because when I take the content scope off the authentication works, but the integration doesn't function fully because it needs the content.

This was the closes Topic: Problem getting acces to content scope

@Derek_Gervais I can send you the HubId and user

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25 Replies 25
IsaacTakushi
HubSpot Employee

Welcome, @t.murphy!

The easiest way to resolve this is to have a Super Admin connect the app.

If that's not an option, though, would you share a link to the account's user management page below and identify the first three letters of the user's name (no need to give the full name)?

Isaac Takushi

Associate Certification Manager
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@Isaac_Takushi It would beneficial to not use Super Admin.

https://app.hubspot.com/settings/597489/users
jim

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IsaacTakushi
HubSpot Employee

Thanks, @t.murphy.

That does seem strange to me. I would expect Jim to be able to connect your integration, given those permissions and the subscription level of the account.

Would you mind sharing:

  • Your app ID
  • The authorization URL you are using (with the scopes)

Appreciate it.

Isaac Takushi

Associate Certification Manager
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And this has worked in other portals and other accounts and with a different user in this same portal that has the exact same permissions. It is odd that it is not working for this user and we need it to work for this specific user.

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IsaacTakushi
HubSpot Employee

Hi @t.murphy,

I hope you had a good weekend!

I see Jim is now a Super Admin. Are you still encountering this issue?

Isaac Takushi

Associate Certification Manager
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@Isaac_Takushi Now that Jim is a Super Admin, the authorization is working, but we need to figure out why the permissions were not working, because that user will need to go back to the previous permissions.

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IsaacTakushi
HubSpot Employee

Understood, @t.murphy.

To troubleshoot effectively, though, I'll need Jim moved back to the previous permission set. My team and I can't property investigate the issue if we can't reliably replicate it.

Let me know when Jim's role has been changed!

Isaac Takushi

Associate Certification Manager
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@Isaac_Takushi That makes sense. Please use the user with the first three letters of "edw" There is only one. His user is having the same issue.

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IsaacTakushi
HubSpot Employee

Thanks, @t.murphy.

Looks like that user is not yet an admin (I believe Jim was). Could you toggle on admin permissions for that user and let me know if the same error occurs?

Thanks!

Isaac Takushi

Associate Certification Manager
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@Isaac_Takushi, permissions are updated, but still experiencing the same issues.

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IsaacTakushi
HubSpot Employee

Happy Birthday, @t.murphy!

Understood, I'll be investigating this issue more closely with my team today. I appreciate your patience!

Isaac Takushi

Associate Certification Manager
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IsaacTakushi
HubSpot Employee

Hey, @t.murphy!

One more thing. Could you have Jim or another super admin disconnect Lingotek (just app 59290) from this page while my team investigates?

Isaac Takushi

Associate Certification Manager
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IsaacTakushi
HubSpot Employee

Hey, @t.murphy.

We'd like to confirm that the permission changes you made to "Edw" have fully processed. Could you have him disconnect the Lingotek app (per my last post) and then try to connect it again?

Isaac Takushi

Associate Certification Manager
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IsaacTakushi
HubSpot Employee

Hey, @t.murphy!

Checking in. Could you confirm whether you've completed the steps above and are still encountering the issue?

Isaac Takushi

Associate Certification Manager
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@Isaac_Takushi, yes we performed the actions (except for disconnecting the app since we are still doing some testing on our side too and need it connected), but the same behavior is still happening. And yes, we verified that the permissions were set on Edw

Thanks.

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IsaacTakushi
HubSpot Employee

Thanks, @t.murphy, but having a super admin disconnect the app and having Edw try and reconnect it is a key step. Please let me know when this is done.

Isaac Takushi

Associate Certification Manager
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Oh, I understand. I will try that!

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@Isaac_Takushi I tried disconnecting the app using a super admin and then I used Edw to try and authenticate and it did not work, I got the same error.

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IsaacTakushi
HubSpot Employee

Thanks for the update, @t.murphy, but I still see Lingotek (app ID 59290) connected to account 597489 here.

After disconnecting and testing, did you then reconnect it again with a super admin? Please leave it disconnected so that the team can investigate most effectively.

I do appreciate your continued patience, TJ. I'm digging in as best I can while the app is still connected.

Isaac Takushi

Associate Certification Manager
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@Isaac_Takushi the app is disconnected for now.

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IsaacTakushi
HubSpot Employee

@t.murphy, the app is still connected here... Please let me know when it is fully disconnected.

Isaac Takushi

Associate Certification Manager
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@Isaac_Takushi sorry that one is now disconnected as well.

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IsaacTakushi
HubSpot Employee

Thanks, @t.murphy. The one I sent a screenshot of is the one we've been troubleshooting (app ID: 59290). Is this the one that Edw has been trying to connect to?

Isaac Takushi

Associate Certification Manager
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@Isaac_Takushi we have been testing with both and the problems are occurring with both. I could not get the app ID for the other one since it is under a developer account that is no longer letting us log in. We have access to the one with app ID: 59290.

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