Here is the 403 Response:
{status: "USER_UNAUTHORIZED", message: "user does not have permissions to authorize scopes",…}
correlationId: "7dc18e95-e060-4807-bc84-eff95b80b0ec"
message: "user does not have permissions to authorize scopes"
requestId: "1662a17627c11be7b2cc1f6dc1c3a4bd"
status: "USER_UNAUTHORIZED"
I have read through many forum posts and many are similar, but none of them have a solution. I've checked the user permissions and the user in question is an Admin with publish/read/write access to all content types. The integration needs access to Contacts, Forms and Content. I know the issue is with Content because when I take the content scope off the authentication works, but the integration doesn't function fully because it needs the content.
Thanks, @t.murphy. The one I sent a screenshot of is the one we've been troubleshooting (app ID: 59290). Is this the one that Edw has been trying to connect to?
@Isaac_Takushi we have been testing with both and the problems are occurring with both. I could not get the app ID for the other one since it is under a developer account that is no longer letting us log in. We have access to the one with app ID: 59290.
Thanks for the update, @t.murphy, but I still see Lingotek (app ID 59290) connected to account 597489here.
After disconnecting and testing, did you then reconnect it again with a super admin? Please leave it disconnected so that the team can investigate most effectively.
I do appreciate your continued patience, TJ. I'm digging in as best I can while the app is still connected.
@Isaac_Takushi I tried disconnecting the app using a super admin and then I used Edw to try and authenticate and it did not work, I got the same error.
Thanks, @t.murphy, but having a super admin disconnect the app and having Edw try and reconnect it is a key step. Please let me know when this is done.
@Isaac_Takushi, yes we performed the actions (except for disconnecting the app since we are still doing some testing on our side too and need it connected), but the same behavior is still happening. And yes, we verified that the permissions were set on Edw
We'd like to confirm that the permission changes you made to "Edw" have fully processed. Could you have him disconnect the Lingotek app (per my last post) and then try to connect it again?
Looks like that user is not yet an admin (I believe Jim was). Could you toggle on admin permissions for that user and let me know if the same error occurs?
To troubleshoot effectively, though, I'll need Jim moved back to the previous permission set. My team and I can't property investigate the issue if we can't reliably replicate it.
@Isaac_Takushi Now that Jim is a Super Admin, the authorization is working, but we need to figure out why the permissions were not working, because that user will need to go back to the previous permissions.