APIs & Integrations

CHoskin
Member

Contact API integration help for our contact us page

SOLVE

We are using bubble.io and created a contact us page.
In that page we have 3 buttons to contact us.


We are trying to figure out the best method to collect the following information.


First name

Last Name

Email Address

Subject
Body

We'd like this to notify our support team. with a TASK or TICKET. to respond to.  

Need help with direction. which is best practices to use.
Create Contact API? Create Ticket API? Use Submit Data to a form API?
- Should we use the Contact API? then create workflows to create the ticket within hubspot. However how do I carry over the subject and body information in the API?
- Use the Submit data to a form (https://legacydocs.hubspot.com/docs/methods/forms/submit_form_v3_authentication)
- Assocations? 

I also recorded a loom video
https://www.loom.com/share/06c9af918b904ee8a497b1c27aac9f3e?sid=169c0384-541b-47da-9d78-fc66f93253d2

Your help is much appreciated.  Thanks

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1 Accepted solution
SteveHTM
Solution
Guide | Partner
Guide | Partner

Contact API integration help for our contact us page

SOLVE

@CHoskin - There are definitely different routes you could chose here to create a trackable ticket in HubSpot. My short suggestion is to use the form API to submit this data to a contact form, and using the form feature that enables creation of an associated ticket with a subject and body.

 

Hope that is helpful.

 

Steve

Steve Christian

HTM Solutions

https://info.htmsolutions.biz/meetings/stevec2

mobilePhone
+1 6195183009
emailAddress
stevec@htmsolutions.biz
website
www.htmsolutions.biz
address
San Diego, CA
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1 Reply 1
SteveHTM
Solution
Guide | Partner
Guide | Partner

Contact API integration help for our contact us page

SOLVE

@CHoskin - There are definitely different routes you could chose here to create a trackable ticket in HubSpot. My short suggestion is to use the form API to submit this data to a contact form, and using the form feature that enables creation of an associated ticket with a subject and body.

 

Hope that is helpful.

 

Steve

Steve Christian

HTM Solutions

https://info.htmsolutions.biz/meetings/stevec2

mobilePhone
+1 6195183009
emailAddress
stevec@htmsolutions.biz
website
www.htmsolutions.biz
address
San Diego, CA
Create Your Own Free Signature
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