Oct 20, 2021 10:07 AM
We have a persistent problem for one of our customer when he tries to connect his hubspot account through our integration.
When authenticating in a Hubspot window, he gets an error message: You don't have the permission to connect this app.
Since this is a connection rejection returned by your service, we have no way of knowing why.
Hubspot support doesn't want to hear that the error comes from Hubspot, while it's on the app.hubspot.com url, that it's the Hubspot display, the Hubspot account of our customer ...
What should we do to get information about the source of this blocking?
Oct 20, 2021 1:20 PM
Hi @Daphne-lemlist ,
What permissions does your customer have? Is he a superadmin? Might be an issue with his account and not with HubSpot or your application.
What have you set as the callback URL for your integration?
Oct 21, 2021 3:47 AM
I am sure this is not a general issue with HubSpot, I am just trying to understand how to resolve the permission issues. I guess there are logs available at HubSpot to identify this famous problem with the user's account permissions.
I have asked our client what the current permissions are on his account, I am waiting for his reply.
In the meantime, to answer the other questions :
This is the callback URL for our integration :
Here are the requested permissions: contacts, timeline and oauth.
Is it needed to be superadmin to add an oauth application? If not what should be the settings to change in his account?
Oct 21, 2021 3:52 AM
Here is our client's response regarding their account permissions:
The problem is that we have 23 sales with the same settings - but of these 23 only a few can log in
And none of these 23 are super admins
We had already checked all the permissions aspects after the feedback Theo gave you