Conflict error while trying to update contact email

[ArturRod]

I'm trying to update a contact via API, but every time I try to update the contact email I'm getting this error:

{
   "status": "error",
   "message": "A contact with the email 'email@email.com.br' already exists.. Existing ID: 1234567",
   "correlationId": "b3c4654a-81db-424a-ac4b-d918c87062dd",
   "category": "CONFLICT"
}

Any idea what's going on?

[JBeatty]

Hi @ArturRod,

This could be a few things, could you share the endpoint you are calling, and your request body?

[ArturRod]

Of course @JBeatty 

The endpoint: 

https://api.hubapi.com/crm/v3/objects/contacts/9948901?hapikey=

The request body:

{
  "properties": {
    "lifecyclestage": "opportunity",
    "hs_lead_status": "OPEN_DEAL",
    "email": "email@email.com",
    "firstname": "Maria",
    "lastname": "José",
    "company": "Company Name",
    "phone": "+553199999999",
    "mobilephone": "+5531999999999",
    "city": "BELO HORIZONTE",
    "website": "website.com",
    "jobtitle": "SÓCIO",
    "cnpj_novo": "90782530000121",
    "razao_social": "Razão Social",
    "segmento_de_atuacao": "Facilities"
  }
}

* I changed just the properties info, because it's a client info  

[JBeatty · Accepted solution]

Hi @ArturRod,

Running this example request I was only able to get the same error code if the email field matched that of an existing contact. Basically, you were trying to update a contact to have an identical email to that of another contact, but emails are unique between all contacts in a hubspot account, so hubspot would not let you, as then there would be two contacts with the same email.

[TiphaineCuisset]

Hi @ArturRod 

Thank you for reaching out.

I want to tag some of our experts on this - @himanshurauthan @JBeatty do you know what could be happening here?

Thank you!

Best

Tiphaine

[abssd]

I have the same issue, if the email addresses are similar. It adds the email address to the list of email addresses and changes the name/phone number on the record.

I only want this issue, if the email address is an exact match.

How can I do that??