Collapsible headlines with text

[Juhler]

Is there a way to have collaspable headlines within the body of CRM email templates? 

How microsoft word allows the text to expand and hide when you click the triangles next to a headline...

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[Anton · Accepted solution]

Hi @Juhler, 

long story short: not recommended to invest time (and money) into an accordion for emails since it won't work in most cases/email clients

While you could technically create a custom module for email accordions you shouldn't do it. The reasons for that are: 

• most email clients are extremly limited and working differntly than a modern browser. For instance Outlook desktop works completly different than Outlook online. GMail is a whole other story and - to be honest - a developers nightmare
• Users don't know accordions in emails - so even if you could get that custom module up and running the reciever might not click on it. 
• the only way you could get such function near to running is with a custom coded email template which includes a custom module and the whoel css styling inside a style-tag in the head-tag. Otherwise most clients will cut the styling/functionality.

The easiest (and cleanest) way would be to put a link/button with "read more" into the mail and link a page with more information/accordions/FAQ.

best, 

Anton