Chat window close icon (X) not visible on mobile

SOLVE
samuelskantz
Participant

We are using the Hubspot Chat Widget on our site (www.wint.se).

 

Since we have a quite colorful site, we want our chat window to be plain white. However, if we set white (#ffffff) as our color of choice in the chat settings, the close icon (X) isn't visible in mobile, since the icon is white by default.

 

Here's a screenshot of how it looks to bring some more context.

 

IMG_1890.PNG

 

And this is how it looks if we change our chat color to light grey (#ededed).

 

IMG_1891.PNG

 

Is there a way to change the color of the X button in order to make it visible when the chat window is white?

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1 Accepted solution

Accepted Solutions
WendyGoh
Solution
HubSpot Employee

Hey @samuelskantz,

 

Thanks for sharing this use case with us! I have reached out to our product team and they have deployed a fix for this. Now when the chat window is set to #ffffff (white), you should be able to see the close icon (X). I have tested it out on my own portal and I'm able to see the close icon (X) on mobile just fine:

example.png

 

Let me know if all's well for you.

View solution in original post

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3 Replies 3
WendyGoh
HubSpot Employee

Hey @samuelskantz,

 

While it is currently not possible to change the (X) close icon color as the chat widget is within an iframe and we cannot edit css in an iframe. I'd like to pass this feedback along to our product team and I'll keep you posted of any updates here. 

0 Upvotes
WendyGoh
Solution
HubSpot Employee

Hey @samuelskantz,

 

Thanks for sharing this use case with us! I have reached out to our product team and they have deployed a fix for this. Now when the chat window is set to #ffffff (white), you should be able to see the close icon (X). I have tested it out on my own portal and I'm able to see the close icon (X) on mobile just fine:

example.png

 

Let me know if all's well for you.

View solution in original post

0 Upvotes
samuelskantz
Participant

Hey @WendyGoh,

It works perfectly for me as well now. Thanks a lot for fast feedback!

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