Hi, I have a query about the hubspot chat, I can capture the email from my application and send it to the chat, what I don't want is to request the email in the chat.
My purpose is that when I talk to clients, I don't know anything about it and I don't ask for mail; I want to send the email by capturing your email from my application.
That said, I'd like to point out that you would still see some chats coming in as "Unknown Visitors" (this indicates that no email is being associated to it) and this is currently an expected behavior.
My colleague Isaac further explained the reason behind this behavior and you can read more about it <here> (The accepted solution by Isaac).
For this reaon, I'd still suggest for your team to ask for the email input in the chat so that all visitor email would be captured in HubSpot successfully.
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