Mar 28, 2019 12:42 PM
Hi everyone,
We are trying to post emails to our signup list in HubSpot. The issue is that some emails seem to be disregarded:
We are posting via the HubSpot Node package - any ideas why this could be?
Best,
Chris
Solved! Go to Solution.
Apr 18, 2019 10:53 AM
Note for posterity:
Chris and I resolved this via direct message. The contacts were already members of the list in question, but he could not see them in the UI because he did not own the records and his permissions only allowed him to view owned and unassigned records.
Isaac TakushiAssociate Certification Manager |
Apr 1, 2019 4:54 PM
Welcome, @Chris1904.
To clarify, are you using this endpoint to add contact records to a list?
If so, would you confirm your Hub ID and share an example payload, such as:
{ "vids": [ ], "emails": [ "chris@email.co", "chris+1@email.co", "chris+1@email.com" ] }
What did the endpoint return? Something like:
{ "updated": [ 12345678, 13141516 ], "discarded": [ ], "invalidVids": [ ], "invalidEmails": [ chris+1@email.co ] }
Please provide specific examples so I can troubleshoot effectively. If you do not want to share the full email addresses here, please share links to the contacts in question in your account (e.g. https://app.hubspot.com/contacts/123456/contact/987654321).
Isaac TakushiAssociate Certification Manager |
Apr 3, 2019 2:35 PM
message: '409 - {"message":"Contact already exists","identityProfile":{"vid":53868328,"identity":[{"value":"hidden","type":"EMAIL","timestamp":1553625204309,"isPrimary":true},","requestId":"ce1d3715a65dcb3ceb5534477c473066"}'
- Hope the vid and requestId will be enough for you to track down this event. So basically the endpoint is saying that a contact(email) like this already exists when I can confirm that this statement is false and an email like that doesn't exist on the subscription list. Thanks in advance!
Apr 4, 2019 4:42 PM - edited Apr 4, 2019 4:43 PM
Hey, @Chris1904.
Thanks for that information. Unfortunately, individual calls are very difficult for me to locate on our back end, even with a requestId
value.
Could you share the listId
which you're using for this endpoint? I'd like to try and replicate the issue.
Isaac TakushiAssociate Certification Manager |
Apr 18, 2019 10:53 AM
Note for posterity:
Chris and I resolved this via direct message. The contacts were already members of the list in question, but he could not see them in the UI because he did not own the records and his permissions only allowed him to view owned and unassigned records.
Isaac TakushiAssociate Certification Manager |